So, you have several to several hundred of
workstations installed across your organization supporting the computing
requirements of your employees. These employees could be located at your
headquarters, your plants, your regional
offices, and even working from their home offices. As your business
grows, you identify additional computing requirements involving new
software applications and upgrades, hardware upgrades, and/or technology
refresh cycles. Day-to-day, your employees encounter technology problems
that require assistance from the same resources trying to handle the new
requirements. How can you handle the growing support requirements more
efficiently and have the ability to achieve your budget objectives?Bridgenet Technology Solutions offers a wide range of Client Workstation Services that can help you address these issues. These offerings can be utilized individually or packaged together to create a full life-cycle workstation support offering. The individual offerings are: Help Desk Services Support for your end user community starts with an effective Help Desk. It is the first point of contact for employees with issues needing resolution. If employees can't get the problems resolved quickly, they become unproductive and frustrated. Bridgenet Technology Solutions can offer a wide range of solutions to assist you with your help desk starting with contingent staffing to handle additional call volumes and supplement your skills answering calls, and ranging up to full Help Desk outsourcing in partnership with some of the best Help Desk organizations in the world. Desk-side Support Once the Help Desk is unable to resolve the employee's problem over the phone, the issue can be dispatched to our technical personnel that can provide Desk-side Support. Skills of these individuals range from A+ Certified Hardware technicians to full Microsoft Certified Systems Engineers depending on the requirements needed to close calls. In more complex situations, we can create teams of engineers to handle much more than just workstation break/fix and software related calls. Additional skills that can be included are Windows Server, XP Professional, Novell, Cabling, Cisco (CCNA), and numerous others. Our philosophy with Desk-side support is that our technicians should have the skills required to help end users fix problems and get productive for your business. We prefer to take ownership of the call and drive toward resolution. The success of this philosophy is reflected with the satisfaction of our customers utilizing this service. Installs, Moves, Adds, and Changes In today's dynamic marketplace, your people can be constantly changing, moving between locations and requiring new connectivity. You could have a steady stream of new employees coming in to your organization, and other employees moving out. For your support organization, this adds complexity in handling the volume of work and in planning. Bridgenet Technology Solutions has significant experience in various client environments in implementing and executing processes to handle moves, changes etc. Our personnel can be scheduled through a Dispatch Coordinator to handle each requirement in a proactive manner, which can minimize down time for your employees. These requirements can be funneled through your Help Desk process to the appropriate BTS Support person on a daily basis. |